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Case study | Finance Services

90% process improvement for Automotive Finance Firm

Capturing the customer contracts and support docs from 30 minutes down to less than 3 minutes using (TA) Power PDF + SignDoc.

person driving

Situation 

One of the UK’s leading automotive financing companies is rising to the challenge, embracing innovative digital technologies to pave the way to more efficient operations and a smoother sales experience.

The company’s Head of Infrastructure Services explained, “Every year, we help tens of thousands of people to lease and insure vehicles—and with that comes a great deal of paperwork to complete.

We wanted to find a solution that could help us manage vehicle financing documentation in a way that was fast, accurate and secure. This would make life easier for our dealers and improve the sales experience for customers— boosting their satisfaction and loyalty.”

The Solution

The firm decided to cut paper from the vehicle financing process, and instead introduce a new, fully digital approach to capturing contract and customer information. The new solution is an electronic document identification and signature solution, powered by Kofax SignDoc technology.

 

We evaluated several e-signature solutions and Kofax SignDoc just blew away the competition. First and foremost, the electronic signature quality was exceptional—it really looks and feels just like a wet signature. And beyond the technology, we connected well with the team from Kofax.

car mountain road

 

Outcomes

Embracing e-signature technology has already helped the automotive financing firm to accelerate processes and boost efficiency—and the company expects to extend these benefits even further with its new mobile capabilities.

 

Going digital has enabled us to cut the time taken to capture customer contracts and supporting documentation from 20 to 30 minutes to just 2 to 3 minutes—a 90% improvement.

 

Employees at dealerships have been freed from the burden of handling paper, and have more time to focus on interacting with their customers. Reducing reliance on paper is also helping dealerships drive down costs and operate in a much more environmentally friendly way.

No outdated systems. No underutilised equipment. No brainer.

Ready to turn everyday operations into extraordinary opportunities?

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