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Case study | Apollo Insurance Broker

Improved Helpdesk capacity

by updating to the latest technology for devices (PCaaS) and decreasing service tickets

Situation

Apollo had a traditional office-based environment and previously purchased its IT hardware outright as a capital expense, depreciating its devices over five years. However, replacements and repairs were frequently required before devices fully depreciated, at a further upfront expense. 

The surplus of outdated hardware in Apollo’s inventory would still need to be licensed and maintained by IT, providing no real value. So, when considering their growth plans and changing technology demands, this approach wasn’t offering the scalability and flexibility they needed, and they didn’t have enough funds for both projects. 

computers office

The Solution

Keen to move away from the traditional approach to office work, Apollo shifted to remote work. Subsequently, they changed the way they purchased and serviced technology.

Using Xenith PCaaS, the IT team has the bench strength and support to maintain an up-to-date fleet of devices without an upfront capital investment. 

Outcome

Apollo has embraced technological change more effectively and updated its hardware devices to be more powerful and portable, in line with the needs of business users. With the latest technology and decreased service tickets to the Helpdesk, IT capacity was improved, and users were kept happy.

PCaaS also eliminated the need for IT to remove or recycle old devices. Instead, Xenith wiped old laptops clean, removing company proprietary data before recycling outdated hardware in sustainable ways.

No outdated systems. No underutilised equipment. No brainer.

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